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Staff Technical Writer, API Documentation - Remote

Posted 4 days ago
Writing
Full Time
CA, USA
$109,300 - $191,300/year

Overview

The Staff Technical Writer for API Documentation will define and execute content strategies for multiple applications, ensuring high-quality technical content that enhances customer success.

In Short

  • Define content strategy for applications.
  • Drive execution of content strategies.
  • Create high-quality technical content.
  • Influence product strategy with content experience.
  • Work closely with Product Management and Development.
  • Contribute to REST and JavaScript API documentation.
  • Collaborate with diverse teams.
  • Foster a shared sense of purpose.
  • Integrate AI into work processes.
  • 7+ years of technical communication experience required.

Requirements

  • Experience with AI integration in workflows.
  • 7+ years in technical communication.
  • Experience with REST API documentation.
  • Proficiency in DITA or Markdown.
  • Understanding of JavaScript preferred.
  • Experience leading writing teams.
  • Strong communication skills.
  • Ability to mentor junior writers.
  • Samples of prior technical writing work.
  • Experience defining content strategy.

Benefits

  • Base pay of $109,300 - $191,300.
  • Equity and variable compensation.
  • Health plans and flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Flexible time away plan.
  • Family leave programs.
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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