Documentation Engineer/Technical Writer - Remote

Overview

We are a high-growth InsurTech company revolutionising the insurance industry with AI and Generative AI technologies. Our mission-driven team is building a product that empowers insurers to optimise risk evaluation and decision-making, transforming workflows from manual to fully digital.

In Short

• Own and manage the end-to-end documentation process, including API documentation, user manuals, how-to guides, and technical specifications.
• Develop and maintain documentation standards, templates, and best practices to ensure consistency and clarity across all content.
• Write, edit, and structure technical documentation from scratch, ensuring accuracy and accessibility for both technical and non-technical audiences.
• Maintain a documentation backlog and prioritise updates based on product releases and customer needs.
• Actively identify documentation gaps based on feature releases, customer inquiries, and internal feedback.
• Collaborate with Product Managers, Engineers, and Customer Support teams to extract key technical details and translate them into clear, structured content.
• Work with JSON files, API documentation, and code snippets, validating and extending them when necessary.
• Test API endpoints to understand functionality and ensure accurate documentation.
• Research and implement AI-assisted solutions to streamline and automate documentation workflows.
• Ensure documentation aligns with product naming conventions and terminology, collaborating with marketing when necessary.

Requirements

• Proven experience as a Technical Writer, Documentation Engineer, or a similar role, preferably in a SaaS or technical environment.
• Ability to write technical documentation from scratch and manage ongoing updates independently.
• Strong technical understanding of Python (coding experience is not required, but the ability to read and validate code snippets is essential).
• Experience with API documentation, JSON files, and testing APIs (Postman, Swagger/OpenAPI).
• Familiarity with documentation tools such as Notion, Swagger, Markdown, GitHub, or similar platforms.
• Strong analytical and problem-solving skills with an ability to work autonomously.
• Excellent attention to detail, ensuring clarity and consistency across documentation.
• Ability to collaborate proactively with engineers, product managers, and customer support teams.
• Comfortable using AI tools to optimise and scale documentation processes.
• Fluent English (ideally native or near-native proficiency).
• Located in UK/EU timezones to align with the team's working hours.

Benefits

• Stock options
• Enhanced parental leave
• Private health insurance - UK only*
• Choice of laptop
• Flexi-working
• £2000 travel budget
• Company trips