Sr. Staff UX Researcher, AI Control Tower - Remote

Overview

The Sr. Staff UX Researcher will lead complex customer problem identification and research lifecycle, influencing product design and adoption through strategic recommendations and validated insights.

In Short

• Identify and represent complex customer problems across products.
• Apply and adapt research techniques for project needs.
• Engage with customers to define user types and use cases.
• Partner with Product Managers and Designers for strategic recommendations.
• Validate feature direction through usability testing.
• Provide vision and leadership for collaborative efforts.
• Communicate findings through user segments and persona frameworks.
• Mentor team members and champion UX research discipline.

Requirements

• Experience integrating AI into work processes.
• Customer-centered research techniques experience.
• Experience in planning and executing research studies.
• Portfolio showcasing influential research work.

Benefits

• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.