Senior Staff Technical Program Manager - Remote

Overview

The Senior Staff Technical Program Manager at ServiceNow will lead complex technology and process programs within the Customer Service & Support team, ensuring exceptional customer experiences through strategic program execution.

In Short

• Lead large-scale technology and process programs.
• Drive program execution status across multiple workstreams.
• Develop program charters and success criteria.
• Establish alignment among cross-functional stakeholders.
• Create integrated project plans with key deliverables.
• Anticipate risks and manage dependencies.
• Influence and collaborate with senior leadership.
• Ensure operational readiness and change management.
• Institutionalize learnings for continuous improvement.
• Drive adoption of processes and solutions.

Requirements

• Experience using software to track program progress.
• Deep curiosity about technology's effect on support organizations.
• Confidence in presenting to executives and end users.
• Ability to manage by influence across departments.
• Blend of technology and AI experience with business acumen.
• Desire for continuous professional skill improvement.
• Bachelor's degree or higher.
• 10+ years managing global programs.
• 10+ years in Enterprise Support organizations.

Benefits

• Flexible work arrangements.
• Opportunities for professional development.
• Inclusive and accessible work environment.
• Competitive compensation package.
• Work with innovative technologies.