Senior Technical Program Manager - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Technical Program Manager in United States.

As a Senior Technical Program Manager, you will drive the design, implementation, and optimization of large-scale, omnichannel support systems that enhance customer experience and operational efficiency. This role combines strategic vision with hands-on execution, overseeing technical projects from inception to delivery while collaborating with engineering, product, and support teams. You will lead initiatives to improve automation, scalability, and security across multiple support channels, ensuring compliance with privacy regulations and internal governance standards. The ideal candidate brings a strong technical background, proven project leadership skills, and the ability to bridge business and engineering objectives in a fast-paced environment. This fully remote role offers opportunities to influence enterprise-wide support strategies and deliver measurable impact.

In Short

• Define and implement omnichannel support strategy, including live chat, phone, and custom portals, ensuring stability, scalability, and security.
• Lead cross-functional projects to improve operational efficiency, automate workflows, and enhance agent and customer experiences.
• Serve as product owner for internal support tools, developing roadmaps and acting as subject matter expert across multiple support channels.
• Collaborate with stakeholders to manage timelines, priorities, and deliverables for technical programs and infrastructure initiatives.
• Champion privacy, security, and data governance compliance (GDPR, CCPA, etc.) across support systems.
• Maintain clear documentation, metrics, and reporting to support decision-making and continuous improvement.

Requirements

• Strong technical background.
• Proven project leadership skills.
• Ability to bridge business and engineering objectives.
• Experience in a fast-paced environment.

Benefits

• Fully remote role.
• Opportunities to influence enterprise-wide support strategies.
• Deliver measurable impact.