Senior Enterprise Architect - Presales - Remote

Overview

ServiceNow is seeking an Enterprise Architect to join our pre-sales organization, focusing on building trust with technical leaders in major customer accounts by developing strategies and solutions.

In Short

• Engage with customer executives to identify pain points and translate them into scalable ServiceNow solutions.
• Demonstrate how ServiceNow meets the needs of strategic customers.
• Articulate how ServiceNow can deliver value to organizations.
• Provide architectural guidance and support throughout customer engagements.
• Lead architecture and design engagements for various customer needs.
• Collaborate with internal business units for best practices.
• Maintain relationships with multiple levels within customer accounts.
• Identify and contribute to the creation of industry assets and reference architectures.
• Drive the simplification of complex concepts into compelling proposals.
• Up-to-date with emerging technology trends.

Requirements

• 15+ years of IT experience, with 10+ years in a pre-sales role.
• Experience with Enterprise/Application Architecture in a software vendor environment.
• Expertise in designing and managing advanced architectures.
• Strong understanding of multiple technical domains.
• Familiarity with Enterprise Architecture frameworks.
• Excellent communication and executive engagement skills.
• Proven ability to lead and mentor technical teams.
• Experience integrating AI into workflows.
• Strong problem-solving skills and strategic thinking.
• Willingness to travel as required.

Benefits

• Competitive salary with equity and variable compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.
• Career development opportunities.