Senior Customer References Specialist - Remote

Overview

The Senior Customer References Specialist will coordinate and manage customer references across regions, working closely with sales, product marketing, and customer marketing teams to amplify customer success.

In Short

• Manage customer references for sales and marketing teams.
• Identify and onboard new customer advocates.
• Coordinate reference activities like calls and events.
• Build relationships with reference customers.
• Integrate customer references into marketing campaigns.
• Measure the impact of customer references on sales efforts.
• Ensure ongoing engagement and relevance of reference pool.
• Facilitate group reference calls and collect feedback.
• Identify opportunities for customer engagement.
• Collaborate across teams to align reference strategies.

Requirements

• Experience with customer reference programs.
• Strong project management skills.
• Ability to communicate compelling business narratives.
• Data-driven approach to track program impact.
• Skilled in relationship building and stakeholder management.
• Experience with AI integration in business processes.
• Collaboration skills across multiple teams.

Benefits

• Flexible work arrangements.
• Inclusive workplace culture.
• Opportunities for professional growth.
• Access to training and development resources.
• Engagement in diverse projects.