Senior Customer Service Specialist - Remote

Overview

The Senior Customer Service Specialist serves as the first point of contact for consumer and business clients, assisting them with various service-related issues while promoting service excellence.

In Short

• Acts as the first point of contact for clients.
• Resolves product, service, or account issues.
• Processes transactions and logs requests.
• Sells targeted products/services during client interactions.
• Handles escalated customer calls and sensitive issues.
• Identifies trends in customer service issues and provides solutions.
• Coaches junior staff to enhance customer service skills.
• Monitors service performance to meet quality standards.
• Builds relationships through exceptional problem-solving.
• Models exemplary client service behaviors.

Requirements

• Bachelor's Degree or equivalent work experience.
• 3-5 years of customer service experience.
• Strong knowledge of customer service principles.
• Excellent problem-solving and critical thinking skills.
• Proficient in MS Office (Excel, PowerPoint, Word, Visio, Outlook).
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Ability to analyze and resolve customer issues.
• Willingness to stay updated on industry best practices.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Comprehensive benefits package.
• Work-life balance initiatives.