Senior Business Process Consultant (AI) - Remote

Overview

The Senior Business Process Consultant (AI) plays a critical role in helping customers transition their business requirements into configuration requirements for ServiceNow's Generative AI products, ultimately enhancing customer satisfaction and business outcomes.

In Short

• Consult with customers to drive adoption and satisfaction of ServiceNow products.
• Guide integration of AI into business processes.
• Lead workshops to define and improve customer processes.
• Support documentation and user story creation.
• Conduct testing and ensure customer needs are met.
• Juggle multiple projects and promote continuous improvement.
• Provide training and mentoring to team members.
• Travel up to 25% as needed for customer engagements.

Requirements

• 5+ years of consulting experience for global organizations.
• Ability to influence and provide thought leadership.
• Experience in defining and deploying business processes.
• Strong understanding of AI and Generative AI models.
• Experience in Agile development and user story authoring.
• Excellent communication and facilitation skills.
• Customer-centric attitude and strong interpersonal skills.
• Proven team player with a focus on collaboration.

Benefits

• Opportunity to work with a market leader in AI technology.
• Flexible work environment.
• Access to professional development and training.
• Collaborative team culture.
• Potential for career advancement within a global company.