Program Director - Remote

Overview

The Program Director is responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate.

In Short

• Manage cross-functional projects and teams, senior-level business executives and customers.
• Provide weekly/monthly, quarterly updates to the customer and internal executive teams.
• Manage each phase of the project and navigate the cross-functional team.
• Initiate and participate in strategic initiatives impacting the project direction.
• Develop and present the value proposition to the customer.
• Mentor team members to achieve engagement deliverables.
• Identify gaps between actuals and plan of record, proposing solutions.

Requirements

• Experience integrating AI into work processes.
• Minimum of 12 years in a professional services organization.
• 8+ years of software implementation at an enterprise level.
• Ability to travel up to 50%.
• Prior experience with ServiceNow products.
• Excellent cross-functional Project Management experience.
• Demonstrated experience leading strategic customer programs.
• Excellent documentation and presentation skills.
• Exceptional interpersonal skills.
• Experience leading large teams.

Benefits

• Base pay of $170,200 - $297,900, plus equity and variable compensation.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan.
• Family leave programs.