Principal Customer Success Executive - Remote

Overview

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts, driving long-term value and ensuring predictable renewals.

In Short

• Drive post-sales transformation by aligning ServiceNow’s offerings to customer goals.
• Collaborate with Account Executives to create integrated pre- and post-sales strategies.
• Proactively identify potential risks and develop strategies to mitigate them.
• Guide the Customer Success team to meet operational KPIs.
• Build relationships with ServiceNow leaders and incorporate customer feedback.
• Drive innovative solutions and foster a culture of continuous learning.
• Establish clear success metrics and regularly review progress with customers.

Requirements

• Experience in leveraging AI in work processes.
• BA/BS degree required; Master’s degree preferred.
• Minimum of 12 years in management consulting or leadership roles.
• Demonstrated success in managing large-scale strategic accounts.
• Strong experience in identifying and solving complex business problems.
• History of working across multiple functions in large environments.
• Experience building relationships with C-level executives.
• Ability to adapt strategies in rapidly changing environments.
• Excellent communication and influencing skills.
• Deep understanding of customer needs and challenges.

Benefits

• Flexible work environment.
• Inclusive and accessible experience for all candidates.
• Equal opportunity employer.