Principal Customer Success Executive - Telco and Media - Remote

Overview

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts, playing a crucial role in driving ServiceNow’s long-term value.

In Short

• Own and lead the customer’s post-sales transformation.
• Partner with Account Executives for integrated strategies.
• Identify risks and develop strategies to mitigate them.
• Guide the Customer Success team to meet operational KPIs.
• Build relationships with ServiceNow leaders for continuous improvement.
• Drive innovative solutions for customers.
• Establish measurable success metrics with customers.
• Demonstrated success managing executive relationships.

Requirements

• Experience in digital business transformations.
• Expertise in governance, strategy, and execution.
• Strong problem-solving and business acumen.
• History of cross-functional leadership.
• Ability to thrive in changing environments.
• Excellent communication and collaboration skills.
• Deep understanding of customer needs and challenges.

Benefits

• Flexible work environment.
• Inclusive company culture.
• Opportunities for professional growth.
• Access to innovative technology.