Principal Customer Engagement Manager - Remote

Overview

As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives to add significant value to customers and help the broader organization innovate.

In Short

• Manage complex cross-functional projects and teams.
• Provide status updates, risks, and necessary actions to customers and internal teams.
• Navigate through each phase of the project.
• Initiate and participate in strategic initiatives.
• Align on desired outcomes with customers and stakeholders.

Requirements

• 12+ years of experience in professional services implementing large scale projects.
• 8+ years in Customer Engagement roles.
• Prior experience with ServiceNow products.
• Strong project management experience.
• Experience in the banking industry.
• Excellent documentation and presentation skills.
• Ability to gather and analyze data for decision-making.
• Strong negotiation and persuasion skills.
• Critical thinking and strategic thinking abilities.
• Ability to learn quickly and adapt.

Benefits

• Flexible work personas.
• Inclusive and accessible application process.
• Equal opportunity employer.