Hyperscaler GTM Operations Manager - Remote

Overview

ServiceNow’s Go-To-Market (GTM) Operations organization is the strategic and operational backbone of our commercial engine, enabling growth through operational excellence, simplification, and impactful customer and seller experiences.

In Short

• Support execution of GTM programs that drive Hyperscaler pipeline generation, partner enablement, and sales execution.
• Prepare and maintain reporting, dashboards, and analysis to provide visibility into program health, progress, and outcomes.
• Coordinate cross-functional activities and manage timelines, ensuring deliverables are met and dependencies are tracked.
• Assist in developing program materials, documentation, and stakeholder communications.
• Maintain program trackers, action logs, and status updates for internal and external stakeholders.
• Partner with Sales, Marketing, Partner, and Enablement teams to ensure smooth execution of projects and operational processes.
• Identify opportunities to streamline workflows, improve reporting accuracy, and enhance program efficiency.
• Support governance processes by collecting, organizing, and distributing relevant program data and documentation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of experience in GTM Operations, Program/Project Management, Business Operations, or a related role within technology or enterprise SaaS organizations.
• Strong understanding of GTM processes and the lead-to-cash lifecycle.
• Demonstrated ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment.
• Solid analytical skills with experience in reporting, dashboard creation, and data interpretation.
• Strong communication skills with the ability to work effectively across functions and levels.
• Experience working with CRM and related GTM systems (e.g., Salesforce, CPQ, CLM).
• Proven ability to work collaboratively in a team setting, build strong relationships, and deliver high-quality work with attention to detail.
• Bachelor’s degree or equivalent practical experience.
• Bonus: Familiarity with Hyperscaler cloud ecosystems and related GTM motions.

Benefits

• Flexible work environment.
• Opportunities for professional growth and development.
• Inclusive workplace culture.
• Comprehensive benefits package.