Director, Pre-Sales Support & Customer Engagement - Remote

Overview

The Director, Pre-Sales Support & Customer Engagement will lead a team focused on enhancing the pre-sales experience and driving customer adoption for ServiceNow's innovative AI-enhanced technology.

In Short

• Lead a team to empower pre-sales organization.
• Develop strategies for articulating autonomous implementation value.
• Build scalable support models for pre-sales engagement.
• Partner with Product Management and Engineering for alignment.
• Establish best practices for customer engagement.
• Create enablement curricula and certification paths.
• Drive measurable outcomes across global stakeholders.
• Manage customer satisfaction and transition from pre-sales to delivery.
• Must be able to travel up to 50% annually.
• Work in a fast-growing Enterprise AI company.

Requirements

• 10+ years in pre-sales support and customer engagement.
• Deep understanding of pre-sales processes.
• Strong commercial acumen and leadership skills.
• Experience with AI-first initiatives preferred.
• Proven cross-functional leadership capabilities.
• Familiarity with governance and Responsible-AI guardrails.
• Prior ServiceNow experience is preferred.

Benefits

• Base pay of $217,500 - $380,700 plus equity.
• Variable compensation and benefits.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.