Customer Success Executive - Manufacturing - Remote

Overview

The Customer Success Executive will be part of the Customer Outcomes team, aiming to accelerate platform adoption and improve customer outcomes through strategic relationships with large enterprise customers.

In Short

• Service 1-3 large enterprise customers
• Develop executive relationships with CIO, CFO, CHRO and business leaders
• Understand goals and develop customer roadmap
• Execute winning co-delivery models
• Develop relationships with ecosystem partners
• Establish delivery operating model governance
• Advocate/champion ServiceNow's best practices
• Provide high customer satisfaction metrics for assigned accounts

Requirements

• 15+ years experience in professional services or equivalent
• Management consulting leadership experience
• Expertise in digital transformation
• Experience with F100 accounts
• Strong executive relationships
• Experience in account leadership teams
• Co-Delivery experience with large consultancies
• Knowledge of ServiceNow products

Benefits

• Base pay of $189,100 - $331,000 plus equity and variable compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Flexible time away plan and family leave programs