CRM ServiceNow Technology Consultant - Remote

Overview

The Customer Outcomes Senior Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes.

In Short

• Participate in workshops with customers to assess and establish future-state processes.
• Design and deliver ServiceNow solutions with a focus on long-term success.
• Provide oversight and unit testing of code developed by partners or customers.
• Advise customers on leveraging ServiceNow capabilities to improve business processes.
• Guide customers in completing technical documentation.
• Provide feedback to product development based on customer experiences.
• Maintain skills and certifications relevant to the ServiceNow platform.

Requirements

• Experience integrating AI into work processes and decision-making.
• 8+ years in a professional services organization or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in relevant fields.
• Creative with the ability to run projects independently.
• Proven success in driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflows.

Benefits

• Flexible work environment with remote options.
• Opportunities for professional development and certifications.
• Inclusive and diverse workplace culture.
• Access to innovative technology and tools.