AI Solution Manager, ServiceNow Platform - Remote

Overview

The AI Solution Manager will lead AI solution implementation programs, ensuring customers maximize value from ServiceNow AI.

In Short

• Lead AI solution delivery and governance.
• Manage customer relationships and strategic engagement.
• Gather and analyze customer feedback from deployments.
• Capture and share best practices and success stories.
• Act as a trusted advisor on AI strategy and trends.
• Mentor internal teams on customer-centric innovation.
• Develop playbooks and reusable assets for AI solutions.
• Ensure follow-through on customer feedback and enhancements.
• Provide internal enablement sessions and workshops.
• Drive product innovation based on real-world needs.

Requirements

• 8+ years of experience in ServiceNow platform and AI.
• Strong experience with ServiceNow workflows and architecture.
• Proven ability to manage complex programs independently.
• Skilled in business relationship management and communication.
• Effective facilitation and prioritization skills.
• Hands-on experience in technical problem-solving.
• Experience guiding customers through AI transformation.
• BS/BA degree in Computer Science or related discipline preferred.
• Flexibility to work across global time zones.
• Ability to travel up to 50%.

Benefits

• Competitive base pay and equity options.
• Flexible spending accounts and a 401(k) Plan with company match.
• Health plans and family leave programs.
• Flexible time away plan.
• Inclusive work environment valuing diverse backgrounds.