Advisory Solution Consultant - CRM - Remote

Overview

The Advisory Solution Consultant - CRM role at ServiceNow focuses on leading the creation and evolution of a Best Practice Proof of Concept (POC) Program centered on CRM and AI capabilities. This position requires collaboration with skilled professionals to design innovative CRM solutions.

In Short

• Lead the design and build of CRM proof-of-concept environments.
• Drive innovation by developing and iterating POC programs.
• Collaborate with product managers and engineers to deliver scalable solutions.
• Apply expertise in ServiceNow CRM Workflow and architecture.
• Utilize integration technologies and modern data strategies.
• Emphasize agility and problem-solving in a fast-paced environment.
• Facilitate knowledge transfer through documentation and training.
• Contribute thought leadership in architecture forums.
• Engage in customer needs and business feedback for program improvement.
• Travel as necessary for the role.

Requirements

• 7+ years in enterprise architecture or solution consulting.
• Expertise in the ServiceNow platform and CRM applications.
• Strong background in CRM architecture and integrations.
• Experience leading prototypes and proof-of-concepts.
• Knowledge of REST APIs and data integration tools.
• Excellent problem-solving and communication skills.
• Familiarity with AI/ML capabilities within enterprise platforms.
• Experience with Agile development or rapid prototyping.
• Ability to work collaboratively in a technical team.
• Thought leadership in CRM or digital workflow solutions.

Benefits

• Competitive salary and equity options.
• Comprehensive health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.
• Incentive compensation structure.