Customer Success Manager - Remote

Overview

We are seeking a talented and experienced Customer Success Manager to join our dynamic team at Bulbshare, a tech scaleup focused on customer collaboration.

In Short

• Manage existing client relationships and retention processes.
• Work collaboratively with Community and Research Teams.
• Drive client expansion revenues through strong relationships.
• Manage new client pilot activities and set clear KPIs.
• Support CCO and CEO with new business pitches.
• Act as the main point of contact for clients.
• Manage project teams to meet objectives.
• Develop and maintain positive team performance.

Requirements

• Educated to at least degree level in marketing or business.
• 5+ years in account management or customer success.
• Experience with FMCG companies and brands.
• Ability to build relationships with stakeholders.
• Good understanding of marketing and client issues.
• Self-motivated with a drive to deliver value.
• Ability to work independently and in a team.
• Excellent communication skills in English.
• Ability to work under pressure and meet deadlines.
• Excellent analytical skills.

Benefits

• Work hard, have fun environment.
• Values driven culture.
• Remote first company.
• Tech provided.
• Company sick pay.