Technical Support Engineer - Remote

Overview

Sentra is at the forefront of reinventing data security, empowering enterprises to take control of their sensitive information across the cloud and on-premises environments. We are seeking a highly skilled and motivated Technical Support Engineer to join our growing team, providing top-notch technical assistance to our customers.

In Short

• Be the primary point of contact for technical support inquiries.
• Diagnose, troubleshoot, and resolve complex issues related to Sentra's platform.
• Develop and maintain technical documentation and troubleshooting guides.
• Collaborate with Product, Engineering, and Customer Success teams.
• Build strong relationships with customers and act as a trusted advisor.
• Establish best practices for handling support tickets.
• Provide feedback to the Product team on customer issues.
• Develop a deep understanding of Sentra's platform.
• Contribute to the growth of the support function.

Requirements

• 5+ years of experience in a technical support or customer-facing role.
• Proficiency with cloud platforms (AWS, Azure, GCP).
• Strong troubleshooting skills.
• Experience with SQL and scripting languages (e.g., Python).
• Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience.
• Excellent communication skills.
• A self-starter with the ability to work independently.
• Passion for customer success.
• Desire to grow into a leadership role.

Benefits

• Opportunity to be the first full-time support engineer.
• Potential for growth into a leadership role.
• Work in a fast-paced, dynamic startup environment.
• Be part of a market leader in data security.