Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 3 weeks ago

Overview

Sentra is at the forefront of reinventing data security, empowering enterprises to take control of their sensitive information across the cloud and on-premises environments. We are seeking a highly skilled and motivated Technical Support Engineer to join our growing team, providing top-notch technical assistance to our customers.

In Short

  • Be the primary point of contact for technical support inquiries.
  • Diagnose, troubleshoot, and resolve complex issues related to Sentra's platform.
  • Develop and maintain technical documentation and troubleshooting guides.
  • Collaborate with Product, Engineering, and Customer Success teams.
  • Build strong relationships with customers and act as a trusted advisor.
  • Establish best practices for handling support tickets.
  • Provide feedback to the Product team on customer issues.
  • Develop a deep understanding of Sentra's platform.
  • Contribute to the growth of the support function.

Requirements

  • 5+ years of experience in a technical support or customer-facing role.
  • Proficiency with cloud platforms (AWS, Azure, GCP).
  • Strong troubleshooting skills.
  • Experience with SQL and scripting languages (e.g., Python).
  • Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience.
  • Excellent communication skills.
  • A self-starter with the ability to work independently.
  • Passion for customer success.
  • Desire to grow into a leadership role.

Benefits

  • Opportunity to be the first full-time support engineer.
  • Potential for growth into a leadership role.
  • Work in a fast-paced, dynamic startup environment.
  • Be part of a market leader in data security.

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