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Technical Account Manager - Remote

Posted 5 weeks ago
Customer Service
Full Time
NY, USA

Overview

Sentra is the global leader in cloud-native data security for the AI era. The company’s mission is to empower organizations to confidently scale their data operations across multi-cloud and on-premises environments while leveraging the power of AI without compromising security.

In Short

  • Serve as the main technical contact for enterprise clients, establishing trusted, long-lasting relationships.
  • Conduct regular account reviews and recommend optimizations to enhance Sentra’s solutions.
  • Provide guidance on Sentra’s products, facilitating smooth integration across multi-cloud environments.
  • Identify and address risks, inefficiencies, and areas for improvement in customer environments.
  • Collaborate with Technical Support to ensure customer satisfaction.
  • Oversee deployment phases, ensuring seamless transitions from proof-of-concept to full implementation.
  • Provide ongoing support to ensure successful adoption of Sentra’s platform.
  • Deliver training to help customers maximize Sentra’s capabilities.
  • Act as a customer advocate, collecting feedback to inform product development.

Requirements

  • 5+ years in a technical, customer-facing role, such as Technical Account Management or Solutions Engineering.
  • Proficiency with cloud platforms (AWS, Azure, GCP) and a strong understanding of data security and classification challenges.
  • Solid knowledge of data security concepts and compliance frameworks (e.g., GDPR, HIPAA).
  • Proficiency in SQL and scripting languages (e.g., Python).
  • Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience.
  • Excellent communication skills, with the ability to convey complex technical concepts to varied audiences.
  • Strong problem-solving abilities and experience handling technical challenges effectively.

Benefits

  • Join a leading company in cloud-native data security.
  • Opportunity to work with cutting-edge technology.
  • Be part of a highly capable and technically proficient team.
  • Make a significant impact in safeguarding organizations against cyber threats.
Sentra logo

Sentra

Sentra is a forward-thinking company dedicated to empowering cloud-driven organizations to take control of their data security. With its innovative platform, Sentra enhances data security practices in the cloud, helping teams mitigate risks associated with data leaks by providing comprehensive visibility into critical data assets. The company focuses on enabling security teams to gain full control over their data, protecting against sensitive data breaches across the public cloud stack. By identifying the locations of sensitive data, understanding its security measures, and monitoring access, Sentra effectively reduces the data attack surface, ensuring organizations can operate securely in the cloud.

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