Technical Success Manager, Partners - Remote

Overview

As a Technical Success Manager at SentinelOne, you will be a trusted advisor to strategic partners, responsible for the successful adoption and optimization of the SentinelOne Singularity™ XDR platform.

In Short

• Serve as the primary technical authority for named MSSP & Incident Response partners.
• Deliver professional technical account management and strategic guidance.
• Lead comprehensive technical onboarding and training for partners.
• Act as a dedicated support liaison for partners.
• Drive platform innovation and accelerate platform adoption.
• Guide partners through complex deployments of the SentinelOne platform.
• Serve as a technical liaison between partners and internal teams.
• Create best-practice guides and technical documentation.

Requirements

• 5+ years in a technical partner or customer-facing role.
• Proven success in managing complex technical relationships.
• Knowledge of MSSP business operations and Incident Response best practices.
• Deep technical expertise across multiple operating systems.
• Strong grasp of networking and security fundamentals.
• Experience with large-scale, multi-tenant architectures.
• Proficiency in scripting and automation.
• Exceptional communication and presentation skills.
• Strong project and time management skills.
• A collaborative mindset with a passion for knowledge sharing.

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA.
• Unlimited PTO.
• Gender-neutral parental leave.
• Paid Company Holidays and Sick Time.
• Employee stock purchase program.
• Disability and life insurance.
• Employee assistance program.
• Gym membership reimbursement.
• Cell phone reimbursement.
• Company-sponsored events including happy hours and team building.