Manager Global Service Delivery Operations - Casualty Claims - Remote

Overview

As a Manager Global Service Delivery Operations, you will oversee the strategic relationship with the global service delivery partner, ensuring high service quality and alignment with Sedgwick's organizational goals.

In Short

• Manage global service delivery partnership for casualty claims.
• Oversee service quality and performance metrics.
• Drive process efficiency and innovation.
• Facilitate onboarding and offboarding processes.
• Implement governance frameworks for compliance.
• Lead change management initiatives.
• Provide support and guidance to team members.
• Conduct performance evaluations and discussions.
• Collaborate with the executive team on national initiatives.
• Ensure alignment with business goals and SLAs.

Requirements

• Bachelor's degree preferred.
• 8 years of related experience.
• 4 years of leadership management experience.
• Strong knowledge of the insurance industry.
• Excellent communication and interpersonal skills.
• Proven management and leadership capabilities.
• Ability to analyze and interpret data.
• Strong time management and organizational skills.
• Experience with change management.
• Preferred certifications include Six Sigma, AIC, CPCU.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k with matching contributions.
• PTO and disability insurance.
• Employee assistance programs.
• Flexible spending or health savings accounts.
• Additional voluntary benefits available.