Global Service Delivery Manager - Remote

Overview

As the Global Service Delivery Manager at Deel, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities.

In Short

• Manage and nurture client relationships as the primary point of contact.
• Track and maintain customer satisfaction through account management.
• Drive business retention and identify new business opportunities.
• Assess service performance and interpret financial data.
• Manage service delivery according to service level agreements.
• Present technology roadmaps and business strategies to clients.
• Oversee client projects and operational meetings.
• Ensure timely payment of services and financial performance reporting.
• Collaborate with internal stakeholders for effective service delivery.
• Proactively resolve service issues and implement remediation plans.

Requirements

• Proven ability to manage client relationships in an outsourcing environment.
• Strong understanding of business needs and customer contracts.
• Excellent analytical abilities and attention to detail.
• Strong verbal and written communication skills.
• Experience managing multiple priorities in a fast-paced environment.
• Understanding of financial performance reporting and contract provisions.
• Ability to partner with internal stakeholders effectively.
• Proactive in identifying service issues and implementing solutions.
• Dedication to understanding client business needs.
• Experience in P&L analysis and invoicing.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and employment status.
• Additional perks and benefits based on employment status.
• Flexibility of remote work, including WeWork access where available.