Customer Service - Event Expert - Remote

Overview

As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers, resolving customer issues through various channels and providing excellent service.

In Short

• Provide specialized support for customers through email, chat, and phone.
• Use metrics and insights to improve services.
• Work with tools like Talkdesk, Zendesk, and Slack.
• Go above and beyond for customers.
• Participate in strategy meetings.
• Handle specialized and escalated customer contacts.
• Must have a love for live events.
• Bachelor's degree or equivalent experience required.
• Strong communication skills are essential.
• Proficiency in Spanish is a plus.

Requirements

• Experience in Customer Service, preferably in a tech startup.
• Understanding of data-driven decision making.
• Strong work ethic and ability to adapt.
• Reliable high-speed internet connection.

Benefits

• Flexible work environment.
• Work from home stipend.
• Generous PTO.
• 401(k) matching program.
• Health, vision, dental, and life insurance.
• Up to $25k towards family building services.
• $500 per year for wellness expenses.
• Subscriptions to wellness services.
• $120 per month for live event tickets.
• Annual music subscription.