Social Media Coordinator (Community & Support - SaaS) - Remote

Overview

As a Social Media Coordinator at Search Atlas, you will be responsible for engaging with users across various social media platforms and ensuring a positive brand presence.

In Short

• Fully remote position from Bogota, Colombia.
• Handle daily engagement across multiple social media platforms.
• Adapt communication tone to fit different audiences.
• Respond to user inquiries and route issues to support teams.
• Moderate online comment spaces for positivity.
• Track user sentiment and recurring themes.
• Support engagement in community challenges.
• Post content using social media management tools.
• 4+ years of community or support experience required.
• Experience with Sprout Social and other relevant tools preferred.

Requirements

• 4+ years of community or support experience (SaaS preferred).
• Experience with Sprout Social, Intercom, Slack, and AI tools.
• Excellent written communication skills.
• Tech-savvy and proactive in a fast-paced environment.
• Ability to handle pressure and de-escalate situations.
• Strong organizational skills and attention to detail.
• Experience with social media management tools.
• Familiarity with SEO is a plus.

Benefits

• Salary: $11.54 - $13.00 USD per hour.
• 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off.
• Flexible work environment with virtual events.
• Focus on work-life balance and personal growth.
• Recognition for creating a positive work culture.