Community & Support Coordinator - Remote

Overview

We're seeking a highly efficient, tech-savvy Community & Support Coordinator to support our thriving developer community. The ideal candidate is proactive, can leverage AI tools effectively, and thrives in a fast-paced environment where priorities shift quickly.

In Short

• Manage community communications across multiple channels
• Provide proactive support, including jump on calls when needed
• Use AI tools to streamline communication processes
• Maintain high-quality engagement with community members
• Identify and implement communication improvements
• Handle time-sensitive requests and inquiries
• Coordinate community programs and track their success
• Pre-event promotion and post-event processing
• Maintain community data and documentation
• Support community metrics tracking

Requirements

• Expert at leveraging AI tools to maximize efficiency
• Exceptional ability to work smart and fast under pressure
• Strong proactive mindset and problem-solving skills
• Outstanding written and verbal communication
• Ability to identify and implement process improvements
• Comfortable with rapid context switching
• Tech-savvy with quick tool adoption abilities
• Experience with technical communities (nice to have)
• Background in community operations or support (nice to have)
• Event management experience (nice to have)

Benefits

• Flexible schedule within required hours
• Opportunity to work in a dynamic environment
• Engagement with a vibrant developer community
• Professional development opportunities
• Supportive team culture