Customer Success Manager (Enterprise) - Remote

Overview

Scribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting customers in our Enterprise and Strategic segments.

In Short

• Act as a primary point of contact for Enterprise & Strategic customers.
• Successfully onboard new customers to Scribe.
• Provide functional guidance and solutions for complex business requirements.
• Maintain regular engagement with key customer stakeholders.
• Drive adoption and uncover expansion opportunities.
• Calculate and communicate ROI to customers.
• Manage contract renewals and ensure customer retention.
• Collaborate with Ops and Finance teams.
• Work closely with Product, Marketing, and Support teams.
• Continuously improve key metrics: adoption, retention, and expansion.

Requirements

• 5-8 years of work experience in customer-facing roles.
• Experience in SaaS solutions.
• Engaging presentation skills and understanding of business challenges.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Strong problem-solving skills.
• Passion for technology and ability to learn new software.
• Positive attitude and willingness to go the extra mile.
• Excited about building processes and growing with the company.

Benefits

• Competitive salaries.
• Comprehensive healthcare benefits.
• Equity in a hypergrowth startup.
• Flexible PTO.
• 401k.
• Parental Leave.
• WFH Stipend.
• Some of the nicest and smartest teammates.