Director of Retail Operations - Remote

Overview

The Director, Retail Operations is a strategic leader responsible for driving operational excellence across all retail sales and service channels at Scout Motors, enhancing customer experience, and optimizing retail processes.

In Short

• Develop and execute a comprehensive retail operations strategy.
• Identify opportunities for process improvements.
• Oversee daily operations of retail locations.
• Implement performance metrics and KPIs.
• Lead, mentor, and develop a high-performing team.
• Collaborate with HR on recruitment and training.
• Work with Strategy team to align operations with business plans.
• Manage retail operations budget and financial performance.
• Ensure compliance with regulations and policies.
• Enhance overall customer satisfaction through service operations.

Requirements

• Bachelor’s Degree in a relevant field.
• 8-10 years of experience in retail operations.
• Leadership experience with large teams.
• Expertise in cross-functional program execution.
• Strong analytical and strategic thinking skills.
• Ability to manage multiple projects with limited lead time.
• Excellent communication and presentation skills.
• Experience in the automotive retail environment preferred.
• Willingness to travel up to 50% of the time.
• Proficient in developing consumer-driven programs.

Benefits

• Competitive insurance plans (medical, dental, vision).
• 401(k) with employer match and immediate vesting.
• Generous Paid Time Off and parental leave.
• Corporate Vehicle Program eligibility.
• Support for physical, mental, and financial wellbeing.