Remote Customer Service Assistant

Overview

We are seeking a highly organized, dependable, and customer-focused Virtual Administrative Coordinator to support our sales and operations teams remotely. This role is essential to ensuring seamless communication with clients, accurate contract processing, and efficient coordination of day-to-day administrative functions. The ideal candidate will be a strong communicator with the ability to multitask and manage tasks with minimal supervision.

In Short

• Answer incoming phone calls professionally and route as needed.
• Make outbound calls to follow up on estimates, confirm appointments, or provide updates.
• Manage and update the sales team's Google Calendar.
• Process customer contracts accurately and ensure all required information is captured.
• Perform general administrative tasks such as data entry and digital file organization.
• Maintain organized digital records of contracts and communication logs.
• Provide responsive, professional support to the team and customers.
• Schedule appointments with clients through calls, texts, and emails.
• Follow up with sales reps on outstanding estimates and customer responses.
• Comfortable using CRM systems and project management tools.

Requirements

• High school diploma or equivalent (Associate’s degree preferred).
• 1–2 years of administrative or customer service experience.
• Excellent verbal and written communication skills.
• Proficient in using Google Workspace (Docs, Sheets, Calendar, Gmail).
• Strong attention to detail and organizational skills.
• Reliable internet connection and home office setup.
• Ability to manage time effectively and handle multiple priorities.
• Familiarity with permitting or construction processes is a plus.

Benefits

• Fully remote role.
• 40 hours per week.