Customer Service & Administrative Representative - Remote

Overview

The Customer Service and Administrative Representative will provide outstanding customer support while assisting with essential administrative tasks. This role involves managing customer inquiries across multiple channels, maintaining accurate records, and supporting daily operational needs.

In Short

• Respond to customer inquiries via email, chat, and phone.
• Assist both existing and new customers.
• Manage inquiries from platforms including Shopify, Amazon, and Walmart.
• Update and maintain customer records and documentation.
• Utilize Gorgias or similar ticketing systems.
• Support order management and customer service processes.
• 2+ years of experience with customer service.
• Bilingual proficiency in English and Spanish.
• Strong organizational skills and attention to detail.
• Proactive mindset with willingness to learn new systems.

Requirements

• 2+ years of experience with customer service.
• Background in dietary supplements or related industry.
• Experience managing customer inquiries via email, chat, and phone.
• Experience with Amazon Seller Central is a plus.
• Strong written and verbal communication skills.
• Empathetic and patient approach.
• Ability to multitask effectively.
• Strong organizational skills.
• Bilingual proficiency in English and Spanish.
• Proactive mindset with willingness to learn.

Benefits

• Opportunity to join a growing company in the health and wellness industry.
• Exposure to both direct-to-consumer and professional markets.
• Supportive and dynamic work environment.
• Opportunity to strengthen customer service and administrative expertise.
• Make a meaningful impact on customer experience.