B2B Customer Support Specialist - Remote

Overview

Our client, a leading organization in the education and training industry, is seeking a motivated and detail-oriented B2B Customer Support professional to join their growing team. This role will play a crucial part in managing customer support operations behind the scenes, handling user management, order processing, data entry, and inbox monitoring.

In Short

• Monitor and triage the customer support inbox, ensuring timely responses to inbound requests.
• Process orders and transactions efficiently while maintaining accuracy and organization.
• Perform accurate data entry, including setting up new users and updating existing customer details.
• Maintain up-to-date templates and ensure all information is correctly recorded for smooth fulfillment.
• Support multiple brands within the organization, ensuring alignment and consistency across customer support operations.
• Use Zendesk and similar tools to manage tickets, track progress, and ensure all customer inquiries are addressed promptly.
• Assist with backend processes such as organizing templates, distributing materials, and managing incoming requests.
• 5+ years of experience in customer support, preferably in a B2B environment.
• Excellent written and verbal communication skills in English.
• Strong organizational and time management abilities.

Requirements

• 5+ years of experience in customer support, preferably in a B2B environment.
• Previous experience using ticket management systems (such as Zendesk) is highly valued.
• Background in client-facing roles, handling customer inquiries and service-related communications.
• Excellent written and verbal communication skills in English, with a professional and empathetic tone.
• Advanced Excel proficiency, including pivot tables and data manipulation functions.
• Strong organizational and time management abilities, with attention to detail and accuracy.
• Tech-savvy and comfortable learning new platforms quickly.
• Analytical mindset with strong problem-solving skills.
• Eager to learn, adaptable, and proactive in improving systems and workflows.

Benefits

• This position offers a clear path toward professional development and long-term success.
• Opportunity to work in a collaborative environment.
• Engagement in key operational processes.
• Potential for growth into broader strategic or account management roles.