Technical Account Manager - UK - Remote

Overview

The Technical Account Manager will provide account management and high-level technical support to project teams and customers, overseeing the inception and implementation of solutions while supporting customers post go-live.

In Short

• Provide technical support for customers during pre-sales and post-sales processes.
• Assist in analyzing prospects’ business and technical requirements.
• Own all technical aspects of solution delivery and communicate with customers.
• Produce service implementation documents and estimates.
• Oversee successful delivery of professional services and respond to technical concerns.
• Act as the primary point of escalation for project-related issues.
• Monitor support requests and identify recurring issues.
• Manage ongoing customer support and arrange training for users.
• Identify upsell and cross-sell opportunities.
• Coordinate with Customer Success Managers.

Requirements

• 5+ years of experience in Identity Governance and Administration.
• Experience leading project scoping, planning, and delivery.
• Strong communication skills with clients and partners.
• Experience managing multiple projects.
• Familiarity with web technologies and databases.

Benefits

• Opportunity to work with cutting-edge identity management solutions.
• Collaborative work environment.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.