Customer Success Manager - IAM/IGA - Remote

Overview

The Customer Success Manager (IAM Practitioner) at Saviynt will manage customer loyalty and adoption of innovative services and products, ensuring customer happiness and retention while driving business expansion.

In Short

• Serve as the primary point of contact for customers.
• Collaborate with the Sales team to enhance customer-focused engagement.
• Build relationships with C-level executives.
• Understand customer challenges and provide advisory on solutions.
• Ensure customers achieve full business value from products.
• Align product development with customer business cases.
• Prepare for significant customer events.
• Maintain account/success plans for each customer.
• Monitor key performance indicators and trends.
• Act as the voice of the customer for continuous improvement.

Requirements

• Knowledge in Identity and Access Management (IAM).
• Experience in customer success or application portfolio management within a SaaS organization.
• Hands-on experience in IAM and Security.
• Strong knowledge of cloud and on-premise IT landscapes.
• Excellent communication skills for issue tracking and crisis management.
• Team player with a proactive mindset.
• Experience in process improvement and managing processes.
• Willingness to travel up to 20%.

Benefits

• Opportunity to work with innovative identity authority platform.
• Engagement with diverse customer base.
• Potential for personal and professional growth.
• Collaborative team environment.
• Involvement in significant customer success initiatives.