IAM Practice Manager - Customer Experience - Remote

Overview

The IAM Practice Manager will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver. This role is crucial for driving customer success and ensuring higher customer happiness, retention, and expansion of Saviynt’s business.

In Short

• Manage customer loyalty and adoption of Saviynt’s services.
• Drive customer success through advisory and recommendations.
• Analyze metrics to identify opportunities for service enhancement.
• Focus on customer happiness and retention.
• Work closely with customers to align with their business objectives.
• Facilitate the expansion of Saviynt’s business.
• Collaborate with various teams to enhance customer experience.
• Provide insights on service performance and customer feedback.
• Develop strategies to improve customer engagement.
• Ensure alignment of services with customer needs.

Requirements

• Experience in customer success or account management.
• Strong understanding of identity management principles.
• Ability to analyze and interpret customer metrics.
• Excellent communication and interpersonal skills.
• Proven track record of driving customer satisfaction.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.
• Experience in managing customer relationships.
• Knowledge of business objectives and strategies.
• Fluency in English; proficiency in German is a plus.

Benefits

• Opportunity to work with innovative identity solutions.
• Engage with a diverse customer base.
• Collaborative and supportive work environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Flexible working conditions.
• Access to cutting-edge technology.
• Work with a talented and motivated team.
• Contribute to enhancing customer experience.
• Be part of a growing company in a dynamic field.