IAM Practice Manager - Customer Experience - Remote

Overview

The IAM Practice Manager -Customer Experience will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver.

In Short

• Manage customer loyalty and adoption of Saviynt’s services.
• Drive customer success through advisory and recommendations.
• Analyze metrics to identify opportunities for increased service.
• Focus on customer happiness and retention.
• Expand Saviynt’s business through effective customer management.
• Work closely with customers to align with their business objectives.
• Provide insights and strategies for service adoption.
• Collaborate with internal teams to enhance customer experience.
• Utilize data to drive decisions and improve service offerings.
• Be based in the UK or Poland.

Requirements

• Experience in customer success management.
• Strong understanding of customer advisory roles.
• Ability to analyze metrics and data effectively.
• Excellent communication and interpersonal skills.
• Proven track record in driving customer loyalty.
• Experience in the identity management sector is a plus.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills.
• Fluency in English; additional languages are a plus.
• Willingness to travel as needed.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development.
• Flexible working arrangements.
• Health and wellness programs.
• Collaborative and innovative work environment.
• Access to cutting-edge technology and tools.
• Supportive team culture.
• Employee recognition programs.
• Work-life balance initiatives.
• Potential for career advancement.