Customer Success Manager - Remote

Overview

Focus AI is transforming engineering productivity through intelligent automation. Our AI-native platform serves a dual purpose: empowering engineers to focus on high-impact work by automating routine tasks, while providing managers with actionable insights to drive strategic alignment and team success.

In Short

• Drive Customer Success: Actively engage with customers post-sale, ensuring they realize maximum value and satisfaction from our platform.
• Build Trusted Relationships: Establish and nurture meaningful relationships with engineering leaders and stakeholders, serving as their primary point of contact and trusted advisor.
• Onboarding and Adoption: Oversee successful onboarding processes, drive ongoing platform adoption, and proactively address customer needs and challenges.
• Customer Advocacy: Gather feedback, identify opportunities for improvement, and advocate internally on behalf of your customers to enhance product features and user experience.
• Retention and Growth: Proactively manage account renewals, identify expansion opportunities, and collaborate closely with sales and product teams to drive customer growth.

Requirements

• Customer Success Experience: 2+ years in customer success or account management roles in SaaS or tech environments, with demonstrated success driving customer adoption and satisfaction.
• Relationship-Building Skills: Exceptional ability to build and maintain trusted relationships with technical stakeholders, effectively communicating product value and addressing client needs.
• Proactive Problem-Solving: Proven ability to identify potential customer challenges early, manage expectations effectively, and proactively deliver solutions.
• Technical Fluency: Comfort engaging with technical clients, understanding product features deeply, and clearly articulating value propositions.
• Collaborative Communication: Strong ability to collaborate cross-functionally with sales, engineering, and product teams, clearly communicating customer needs and insights.

Benefits

• A Seat at the Table: As an early customer success hire, you'll significantly shape our customer success strategy and processes.
• World-Class Support: Backed by top-tier investors and an experienced founding team, you'll have the resources and guidance to make bold moves.
• Comprehensive Rewards: Competitive compensation, significant equity stake, exceptional benefits, and a commitment to your personal and professional growth.
• Impactful Work: Your contributions will help build a generational company with a real, measurable impact on engineers across the globe.