Delivery & Implementation Manager - Remote

Overview

Samsung SDS America is looking for a Delivery & Implementation Manager for our scoped Servicenow application, focusing on the Zero Touch Mobility solution.

In Short

• Manage and oversee onboarding and support processes for implementation partners.
• Own the delivery process of the ZTM application to end-customers and MSPs.
• Deep understanding of ServiceNow implementations required.
• Strong leadership capabilities needed.
• Collaborate with various stakeholders.
• Provide technical onboarding and support to implementation partners.
• Create and maintain documentation for implementation partners.
• Participate in executing ZTM implementations with third-party contractors.
• Support managed service providers with ZTM installations.
• Identify and mitigate potential risks for successful project outcomes.

Requirements

• Experience with ServiceNow implementations.
• Strong project management skills.
• Technical expertise in cloud services and mobility management.
• Excellent communication and collaboration skills.
• Ability to create detailed documentation.
• Experience in training and supporting technical teams.
• Proven track record of managing third-party contractors.
• Ability to provide architectural assessments and best practice suggestions.
• Experience in risk management.
• Strong problem-solving skills.

Benefits

• Opportunity to work with a leading global provider of cloud services.
• Collaborative work environment.
• Professional development opportunities.
• Access to cutting-edge technology solutions.
• Flexible working arrangements.
• Competitive salary and benefits package.
• Engagement in innovative projects.
• Supportive team culture.
• Opportunities for career advancement.
• Work in a dynamic and fast-paced environment.