Senior Customer Operations Manager - Open RAN - Remote

Overview

Samsung Networks is seeking an experienced Senior Customer Operations Manager to lead the delivery and maintenance of Open RAN projects in collaboration with Vodafone Germany, ensuring high-quality service delivery and customer satisfaction.

In Short

• Lead the delivery of 2G/4G and 5G Open RAN projects.
• Coordinate with Vodafone Germany and manage customer relationships.
• Ensure achievement of program goals and delivery quality.
• Manage program phases, including design, integration, and testing.
• Provide regular reporting on program progress and risks.
• Build and lead a motivated team of technical practitioners.
• Engage with customers to maximize satisfaction and opportunities.
• Handle program governance and RACI updates.
• Travel to project locations within Germany and occasionally to Europe.
• Fluent in English and German, with a degree in Telecoms or related field.

Requirements

• Degree in Telecoms, Electronics, or Computer Science/IT.
• Project Management certifications (e.g., PMP, Prince2, ITIL).
• Proven experience in a Senior Program role in telecom/IT.
• Track record in delivering complex large-scale programs.
• Strong customer management and communication skills.
• Excellent organizational and planning abilities.
• Ability to navigate complex organizations and build relationships.
• Exceptional report writing and presentation skills.
• Experience in managing multi-functional teams.
• Ability to anticipate customer needs and act accordingly.

Benefits

• Opportunity to work with a leading technology company.
• Engagement in innovative projects in the telecom sector.
• Professional development and growth opportunities.
• Dynamic and collaborative work environment.
• Competitive salary and benefits package.