Technical Support Engineer - SW and Mobile Apps - Remote

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations improve safety, efficiency, and sustainability in physical operations through IoT data.

In Short

• Join the Tier 2 support team to provide hardware and software support.
• Resolve complex customer problems and improve support processes.
• Collaborate with engineers and multiple support locations.
• Manage customer support tickets and build knowledge base articles.
• Requires 5-8 years of experience in technical support roles.
• Strong communication and customer service skills are essential.
• Experience with CRMs like Zendesk or Salesforce is preferred.
• Willingness to work flexible hours, including nights and weekends.
• Ideal candidates have experience with IoT devices and data analytics.
• Bilingual candidates are encouraged to apply.

Requirements

• B.S. in Computer Science or related technical field.
• 5-8 years of experience in support or engineering roles.
• Strong familiarity with CRMs like Zendesk or Salesforce.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, hyper-growth environment.
• Experience with fleet regulatory compliance is a plus.
• Technical troubleshooting skills with IoT applications.
• Willingness to work flexible hours during nights and weekends.
• Hands-on experience with electronics or industrial systems is beneficial.
• Bilingual in English and another language (French, German, Dutch) is a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and charity fund support.
• Opportunities for rapid career development.
• Inclusive work environment with equal opportunity for all.