Technical Support Engineer - Mobile Applications - Remote

Overview

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers, focusing on mobile applications and IoT solutions.

In Short

• Provide technical support for Samsara's IoT solutions.
• Resolve complex customer issues and improve support processes.
• Collaborate with support engineers across multiple locations.
• Manage customer tickets and build knowledge base articles.
• Work closely with Engineering and Product teams.
• Become an expert on Samsara's product portfolio.
• Respond to customer inquiries in a timely manner.
• Champion company cultural principles.
• Bilingual in English and Spanish is required.
• Flexible working hours may be necessary.

Requirements

• B.S. in Computer Science, Engineering, or related field.
• 5-8 years of experience in a technical support role.
• Familiarity with CRMs like Zendesk or Salesforce.
• Strong customer service and communication skills.
• Ability to work in a hyper-growth environment.
• Willingness to work flexible hours during nights and weekends.
• Technical knowledge for troubleshooting complex issues.
• Experience with industrial systems or IoT devices is a plus.
• Proficiency in programming languages for data manipulation is beneficial.
• Trilingual is a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for rapid career development.