Applications Support Engineer - Remote

Overview

Akkadian Labs focuses exclusively on creating collaboration-inspired software that maximizes business results by improving the way people communicate and work together. Our solutions include turnkey applications and custom software. Technology is complex. We make it simple.

In Short

• Initiate technical assessment, troubleshooting and root-cause analysis for Unified Communication applications and integration within client environments
• Handle complex problems effectively, generating multiple solutions
• Remediate open issues with work-arounds or permanent fixes
• Facilitate testing when applicable
• Primary point of contact for clients reporting issues
• Manage customer expectations
• Maintain open communications with clients and internal teams
• Develop rapport with client management
• Ensure incidents are current and updated according to SLA policy
• Promote team spirit and work collaboratively

Requirements

• Bachelor's degree in Information Technology or related field preferred
• 3+ years of related experience
• Working knowledge of Linux and Microsoft operating systems
• Knowledge of Microsoft 365/Teams
• Knowledge of VMware products
• Knowledge of AWS and Azure
• Knowledge and experience with TCP/IP networking
• Knowledge of the Cisco Unified Communications Suite preferred
• Cisco CCENT/CCNA are helpful
• Excellent verbal communication and written documentation skills
• Strong time management & organizational skills
• Strong troubleshooting skills
• Strong customer service orientation

Benefits

• Medical, Dental, Vision insurance
• Short and Long Term Disability
• Life Insurance
• Voluntary insurances
• Vacation, personal and sick time
• 401(k) with a generous matching program