Senior Program Manager - Customer Success Programs - Remote

Overview

This role is for a Senior Program Manager at Samsara, focusing on enhancing the Customer Success team's operational efficiency and effectiveness through strategic program management.

In Short

• Lead large-scale, cross-functional programs within Customer Success.
• Drive operational cadence and execution for Customer Success initiatives.
• Enhance sales execution and scalability through program management.
• Collaborate with various departments to ensure alignment and effectiveness.
• Utilize data analysis to inform decisions and improve processes.
• Manage customer success cadences like QBRs and risk reviews.
• Build and maintain the Customer Success operating calendar.
• Track program effectiveness using defined KPIs.
• Support a flexible working model, allowing remote work.
• Champion Samsara’s operating principles in a global environment.

Requirements

• Bachelor’s degree; MBA is a plus.
• 6-8 years of experience in program management or related fields.
• Strong analytical and business acumen.
• Proven success in leading cross-functional programs.
• Excellent communication and documentation skills.
• Ability to work under pressure and manage priorities.
• Experience with B2B SaaS products is ideal.
• PMP or Agile/Scrum certification is a plus.
• Familiarity with AI-powered tools for program management.

Benefits

• Above-market total compensation package.
• Flexible working model, including remote options.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Opportunities for career growth in a hyper-growth environment.
• Supportive and collaborative team culture.
• Access to equity for eligible roles.
• Focus on employee well-being and long-term success.
• Inclusive work environment that values diversity.