Senior Manager, Support Enablement - Remote

Overview

This role is for a Senior Manager of Support Enablement at Samsara, a company focused on improving physical operations through IoT data. You will lead a team to enhance learning and development strategies for the global support organization.

In Short

• Lead Learning & Development strategy for global support teams.
• Manage a team of trainers and instructional designers.
• Drive continuous improvement in learning operations.
• Implement onboarding and training programs for support engineers.
• Collaborate cross-functionally with various departments.
• Utilize AI to innovate learning systems.
• Measure effectiveness of training programs.
• Foster a culture of ongoing development.
• Develop a high-performing and inclusive team.
• Remote position open to candidates in the US (excluding certain states).

Requirements

• 10+ years in Learning & Development.
• 5+ years managing and developing teams.
• Experience in global support enablement programs.
• Strong organizational leadership and communication skills.
• Experience with technical training for remote teams.
• Strategic mindset with a proactive approach.
• Excellent communication and presentation skills.

Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits.
• Employee-led charity fund.
• Opportunities for career development.