Senior Success Enablement Manager - Remote

Overview

The Senior Success Enablement Manager role at Calix is a remote position aimed at empowering broadband service providers by leading strategic enablement initiatives that enhance customer engagement and success.

In Short

• Lead the Success Enablement strategy and execution.
• Design onboarding and training programs for the Success team.
• Collaborate with various departments to enhance customer engagement.
• Manage and maintain enablement content across platforms.
• Measure and refine enablement initiatives using data-driven insights.
• Develop career development programs for team members.
• Stay updated on industry trends in customer success and enablement.
• Engage in cross-functional collaboration to assess training needs.
• Optimize resources for the Success Team.
• Ensure alignment of content with evolving customer needs.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 5+ years of experience in customer success enablement or related roles.
• Strong communication and collaboration skills.
• Proficiency with enablement platforms like Seismic and Salesforce.
• Ability to analyze data to assess effectiveness.
• Experience managing enablement content and training programs.
• Experience in broadband or software industries is a plus.

Benefits

• Competitive salary based on geographical location.
• Comprehensive benefits package.
• Opportunities for career development.
• Work in a mission-driven company.
• Remote work flexibility.