Senior Manager, Customer Success Systems - Remote

Overview

The Senior Manager, Customer Success Systems plays an integral role in establishing the systems, processes and people that will form the backbone of Samsara’s customer success experience.

In Short

• Lead technology initiatives for customer success systems.
• Partner with global teams to define core system requirements.
• Architect technology stack for optimal customer success.
• Integrate Gainsight with key business platforms.
• Recruit and develop a high-performing team.
• Define standard operating procedures and KPIs.
• Champion Samsara’s cultural principles.
• Work in a fast-paced, hyper-growth environment.
• Drive customer success strategies and implementations.
• Collaborate with cross-functional teams.

Requirements

• 5-7 years of leadership experience.
• Bachelor’s degree in Computer Science or related field.
• Strong collaborative nature and experience in multifunctional teams.
• Exceptional communication skills.
• Experience in project/program management.
• Strong analytical and problem-solving skills.
• Experience with customer success tools like Gainsight.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career growth.