Senior Manager, Customer Experience Strategy - Remote

Overview

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights and operational improvements.

In Short

• Design and run AI-powered Voice of Customer programs.
• Manage a unified customer intelligence platform.
• Oversee Qualtrics platform for survey architecture and governance.
• Derive AI-powered insights from customer data.
• Implement a closed-loop excellence program for customer feedback.
• Drive systemic customer experience improvements across teams.
• Evaluate and operationalize AI tooling for CX intelligence.
• Develop real-time sentiment analysis models.
• Foster a customer-centric culture within the organization.
• Lead and develop a high-performing, inclusive team.

Requirements

• 8+ years in Customer Experience or Market Research in B2B SaaS.
• Hands-on experience with AI tools for customer insights.
• Experience managing global VoC programs.
• Strong analytical skills and ability to interpret complex data.
• Experience with CX or feedback technology platforms.
• Proven ability to influence stakeholders using data-driven narratives.
• Exceptional communication skills for diverse audiences.
• Passion for customer experience and advocacy.
• Ability to manage multiple workstreams in a fast-paced environment.
• Entrepreneurial mindset with a focus on program building.

Benefits

• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation including equity options.
• Opportunities for long-term career growth and success.