Customer Experience Strategy Manager - Remote

Overview

The Customer Experience Strategy Manager at Samsara will play a pivotal role in enhancing customer experience and loyalty by utilizing customer feedback and insights to drive organizational change.

In Short

• Manage and advance customer experience initiatives.
• Design and implement Voice of Customer (VoC) programs.
• Analyze customer data to derive actionable insights.
• Facilitate cross-functional meetings to enhance customer experience.
• Support the implementation of customer experience management platforms.
• Build and drive a customer-centric culture.
• Act as a thought leader in customer experience trends.
• Champion Samsara's cultural principles across the organization.

Requirements

• 5+ years in Customer Experience or related fields.
• Experience managing customer listening programs.
• Strong analytical and storytelling skills.
• Knowledge of survey design and research methods.
• Ability to influence stakeholders.
• Experience with data analysis tools like Qualtrics.
• Strong presentation skills.

Benefits

• Competitive compensation package.
• Remote and flexible working options.
• Health benefits.
• Inclusive work environment.