Senior Customer Experience Strategy Manager - Remote

Overview

The Senior Customer Experience Strategy Manager is responsible for designing and continuously improving a seamless, data-informed customer journey. This role ensures our customers’ voices are embedded in everything we do, enabling exceptional experiences and business impact across every stage of the customer lifecycle.

In Short

• 8+ years experience in customer experience, customer success, strategy, or related field.
• Proven experience in developing and executing end-to-end customer journey mapping and Voice of the Customer programs.
• Strong analytical and storytelling skills.
• Excellent collaboration and communication skills.
• Proficiency with tools such as Qualtrics, Medallia, Gainsight, Salesforce.
• Passion for elevating the customer voice.
• Develop and execute the strategy for the end-to-end customer journey.
• Act as a key contributor in shaping department KPIs and customer experiences.
• Design and manage customer feedback programs.
• Champion a customer-centric mindset across the organization.

Requirements

• 8+ years experience in customer experience, customer success, strategy, or related field.
• Proven experience in developing and executing end-to-end customer journey mapping.
• Strong analytical and storytelling skills.
• Excellent collaboration and communication skills.
• Proficiency with tools such as Qualtrics, Medallia, Gainsight, Salesforce.
• Passion for elevating the customer voice.

Benefits

• Generous PTO policy.
• Maternity and parental leave top-up programs.
• Company equity for all full-time employees.
• Retirement matching program.
• Paid volunteer days.